Shipping Policy

At Thalenis Lab, we are committed to providing fast and reliable worldwide shipping. Please review our shipping terms carefully before placing your order.

🌍 Shipping Destinations

We proudly ship internationally to most countries across North America, Europe, Asia, Africa, South America, Oceania, and the Caribbean.

⚠️ Please note: We are currently unable to ship to certain countries (including Indonesia, Italy, Japan, Mexico, Portugal, Russia, Saudi Arabia, Spain, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, Vietnam, and Egypt) unless special certifications are obtained.

⏱ Estimated Delivery Times

Standard Shipping

North America: 3 – 5 business days
Global: 5 – 14 business days
Australia & New Zealand: 7 – 22 business days

Expedited Shipping

North America: 2 – 3 business days
International: 4 – 12 business days

⚠️ Delivery times are estimates and may vary due to factors such as customs clearance, courier delays, or local conditions.

💲 Shipping Costs (USD)

Customer Orders (flat rates per destination):

North America: $8.99 (Standard) / $29.99 (Expedited)
United Kingdom & France: $15.99 (Standard) / $54.99 (Expedited)
Rest of EU, Asia, South America & Africa: $19.99 (Standard) / $66.99 (Expedited)
Oceania: $25.99 (Standard) / $86.99 (Expedited)

⚠️ Additional shipping fees may apply depending on final order weight. If this occurs, our team will contact you prior to shipment.

📦 Customs & Import Fees

International shipments may be subject to customs inspections, duties, or taxes, depending on the laws of the destination country.

Such fees are the responsibility of the customer.
Customs-related delays are outside of our control, and we kindly ask for your patience should they occur.

🚚 Failed Deliveries

Please ensure that your shipping address is correct. Orders returned due to incorrect address or missed delivery attempts will not be refunded.

✉️ Contact Us

For any shipping inquiries or expedited shipping requests, please contact us at thalenislab@gmail.com.